Terms & conditions

Booking :
All bookings and communications prior to your departure, including your detailed service inquiry, payment and refund transaction must be made through Mekong Heritage Travel. Booking will be confirmed on receipt of advance deposit only.

(1)- Mekong Heritage Travel requires 30% advance deposit to assure the booking.
(2)- Balance of 70% must reach Mekong Heritage Travel at least 15 days prior to tour departure date.

Tour Prices :
All costing are quoted in American dollars (USD)

The prices are subject to amendment if the transporters/hotels amend their rates prior to commencement of the tours.

Responsibility :
Mekong Heritage Travel is responsible for the implementation of all programs with specification services included by guests/partnerships, but reserves the right to switch around their itineraries where actual circumstances demand. Furthermore, it may have to change a certain program due to external causes lying beyond its control but will replace the services cancelled with those of a similar valued. However, any changes must be in writing by guests on spot or your travel agents first.

Cancellation policy :
. 30 days prior to departure : US$30/guest
. 30 to 21days : 10% of total tour fee
. 20 to 10 days : 40% of total tour fee
. 09 to 02 days : 60% of total tour fee
. No-show : 80% of total tour fee

For any cancellations, you must inform to Mekong Heritage Travel by e-mail or by fax. Cancellation fees depends on receipt date.

Payment :
Please transfer the amount to :

Mekong Heritage Travel
Foreign Trade Bank of Cambodia
No 3 R.V Kramuon Sar
Phnom Penh, CAMBODIA
SWIFT : FTCCKHPP
A/C : 010.30.062.001594.7

Transportation :
All kind of vehicles used are air-conditioned :
. 02 persons              : car 04 seats
. 03-06 persons        : mini van 15 seats
. 07-11 persons        : bus 25 seats
. 12-20 persons        : bus 35 seats
. 20 persons up        : bus 45 seats

Tour guide :
Selected good local tour guide with license delivered by Ministry of Tourism well speaking : French, English, Spanish, Chinese, Vietnamese, German, Russian .

For any information please contact Mekong Heritage Travel :

PHNOM PENH OFFICE :
N°13, Street 315, Toul Kork , Phnom Penh, Cambodia
Tel : (+855) 23 88 58 06
Fax : (+855) 23 88 58 07
Email : info@mekongheritage.com

Siem Reap Office :
No. 489, Wat Bo Village, Khum Sala Kamroek, Siem Reap city
Tel : (+855) 63 965 958
Fax : (+855) 63 965 958
Email : inforep@mekongheritage.com